Refund and returns policy
This policy applies to purchases from The Green Anchor, LLC, doing business as Side Hustle Labs.
Effective date: August 28, 2026
This policy applies to purchases from The Green Anchor, LLC, doing business as Side Hustle Labs.
Support contact: info@sidehustlelabs.blog
Digital downloads are generally final
All sales of delivered digital downloads are final. SHL does not provide a general change-of-mind refund window after the download or account access has been delivered.
This final-sale rule does not apply when:
- SHL charged the same customer twice for the same order;
- the customer reports an unauthorized transaction and the report is verified;
- SHL cannot deliver the purchased file or access after reasonable troubleshooting;
- the delivered file is corrupted and SHL cannot provide a working replacement;
- the product materially differs from its description at the time of purchase;
- applicable law gives the customer a right that cannot be waived.
Where an exception applies, SHL may correct the problem, replace the file, restore access, or issue a partial or full refund as appropriate.
Download and access rules
- Delivery: order-confirmation email and the customer’s WooCommerce My Account downloads area.
- Download limit: five download attempts per order.
- Access period: 365 days from the order date.
- Support reset: SHL may reset a valid customer’s download count or access period after verifying the order.
- Updates: included only when the product page expressly says they are included.
- Compatibility: the customer is responsible for checking listed formats and system requirements before purchase.
Failure to download within the access period does not create a refund right, but SHL may restore access for a verified order.
International consumer rights
Mandatory consumer rights remain in effect. For customers in jurisdictions that provide a withdrawal right for digital content, SHL must obtain any legally required express consent to immediate delivery and acknowledgment that delivery may end the withdrawal right. The EU Consumer Rights Directive includes a digital-content exception only after prior express consent and acknowledgment under its stated conditions.[19]
Digital content that is faulty, not as described, or not working as promised may carry additional mandatory remedies depending on the customer’s location.
Duplicate and unauthorized charges
Contact us promptly about a duplicate order or suspected unauthorized charge. Include the order number but do not email full card details. We may request information needed to locate the transaction and prevent fraud.
How to request a refund
Email info@sidehustlelabs.blog with:
- order number;
- purchasing email address;
- product name;
- reason for the request;
- relevant error details or screenshots, excluding passwords and complete payment-card numbers.
Approved refunds are sent to the original payment method. Bank and card-network processing times vary.
Physical goods
SHL currently sells digital products only. If SHL adds physical goods in the future, this policy will be updated first to include shipping, return-address, condition, return-window, return-cost, exchange, and damaged-delivery rules for those goods.
Mandatory rights
Nothing in this policy limits rights that cannot be waived under applicable consumer law.
Chargebacks
Contact info@sidehustlelabs.blog first when possible so we can investigate. This does not restrict a cardholder’s rights with their bank or payment provider.
Changes
We may update this policy for future purchases. The policy presented at checkout and any mandatory law govern an existing order.
Contact
The Green Anchor, LLC d/b/a Side Hustle Labs 5094 Coconut Creek Pkwy, Margate, FL 33063, United States info@sidehustlelabs.blog
Sources
[19] https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083 – EU Consumer Rights Directive 2011/83/EU